Okay. I have time for one last question.
We're hearing from witnesses appearing before our committee that there are, it seems, two key advantages: one is to save costs and the other is to improve service. With respect to that second objective, could you elaborate a little on that, given the experience of many of these other examples we're aware of, such as those of provincial governments and private sector companies?
Elaborate on this opportunity to improve service: how that happens and why that's important.