Just as a point of clarity, I'm responsible for outsourcing advisory; it's one of the responsibilities I have with PricewaterhouseCoopers. We provide advice to clients on how to succeed in different sourcing strategies.
We are completely independent. We're not in the outsourcing business, and when we engage clients, it's safe for me to say, in fact, that half the time or more we advise clients that they should not outsource, because it's not easy to do. I have over 25 years of experience in the business of outsourcing on the IT side, both as a vendor as well as a client, and now as a consultant. It is not an easy journey. As you see, our report is full of implementation cautions that we've actually put into it. Part of that kind of advice is based on the experience we're providing.
As a point of clarity, then, we're not in the outsourcing business; we provide advice on how to mitigate risks and how to succeed in such a program. We provide truly independent advice.