Yes, I think you need a faster payback than that. Based on the case studies we've done, and what we see organizations undertake, we anticipate that if it's implemented properly.... I mean, that's the critical part of all of this: it's all about execution. If you do it properly, we think those savings potentially can mirror what's happening with best-in-class organizations in the sector—
On February 13th, 2012. See this statement in context.