Mr. Chair, members of the committee, we have conducted studies and we have hired a third party that looked over those bills and is doing additional work. Amounts were reimbursed because they did not comply with the provisions of the contract. That has all been posted on our site. So the members of the committee can consult the reports and see the amounts that have been reimbursed. We have learned from that experience.
We are a continuous learning organization. I believe in that fundamentally.
We have implemented an action plan with over 30 or 40 measures. Some are specific and some are more general. Finally, we have increased resources for the overall management of contracts. So not only do we have an action plan, but we are also overseeing the management of contracts more consistently. That is the “basket of measures” that we have implemented.