Thank you for the question.
If I can back up a step, we provide mandatory services relating to e-mail data centres and network to 43 departments, but we also have other organizations that use our services. Our services to those organizations are considered optional and are offered on a fee-for-service basis.
How do we ensure that we have appropriate services and that our client partner departments are comfortable? Through our report on plans and priorities, you may have noticed that one of our identified priorities is governance, in ensuring that we've got appropriate incident response.
We are in the process, this year, of elaborating business arrangement agreements with the 43 departments where we're able to articulate the relationship and responsibilities, including some of our key performance indicators. The departments are then able to have a sense of what they can expect from us as we move forward.