If I may, I'll answer this partly, and then I'll turn to the chief financial officer. Thank you very much for the question.
The reduction proposals under the DRAP process are generated by the department. They are submitted to our minister. She in turn takes them to cabinet and they're approved. Although financial targets are set by the government as a matter of government policy, the proposals are generated by us.
Our draft proposals largely fall into three large areas, and I'm accounting for almost all the reductions: first, modernization of the workplace; second, moving from cheques to direct deposit over the coming years; and third, reductions in internal services. Those three areas account for well over 90% of our whole package. It's fairly straightforward that way.
We've made many reductions in our internal costs. Our travel is down by millions of dollars. We have reduced the number of printers and computers per employee. We've taken software applications off our systems. We've reduced our hospitality expenditures. We've found a lot of small economies, which, while small, in total are important to the taxpayer.
If I may, I'll ask Alex to address our internal services.