Congratulations on that accomplishment. Clearly the United Way campaign here in Ottawa—and the wider community as a result—benefits from the generosity of federal employees. PWGSC is clearly a leader in that regard. Well done.
Turning to your presentation, I'd like to hear more about the client service strategy you have established and implemented. Could you tell us a bit more about what drove the implementation of that strategy, whether other government departments have similar strategies, or perhaps whether you're leading the way and other departments may follow in this regard?