Thank you for coming in today.
You mentioned 300,000 to 350,000 contracts per year and 110 complaints. That's not a lot. Obviously the process isn't perfect. You mentioned that of those complaints, a lot of those are because of the bid evaluation and selection process and the criteria not being visible. There's a difference when it comes to services versus goods procurement. I think, especially, that a lot of subjective criteria comes into play when you're looking at the capability of certain vendors to execute work.
Could you describe where you might have seen some issues with the selection criteria, how those were established, and some of the scoring of bidders--where you had to look at some subjective criteria to determine whether they were actually capable of doing the work? It's not just a question of awarding it to the lowest-cost bidder, if there's a strong sense that this bidder is not actually capable of executing the work that they say they are capable of doing.