I'll use the context you provided. There are roughly 300,000 to 350,000 contracts issued every year. When I look at the CITT numbers, I believe the CITT receives about 100 complaints in any given year. We receive 100 complaints. The numbers would suggest that the system is working. But when you look at that sort of volume, it would be naive to think that we wouldn't have issues here and there. Taking a step back and looking at it holistically, I believe the system is working. Certainly, there are issues. I'm not sitting here trying to tell you that there are not. On the whole, this is a big machine that's operating. Very few issues are surfacing to our office or to the CITT that would suggest otherwise.
When we look at some of the investigations we do, we step back every time an investigation is completed to try to assess what went wrong, to get out of the detailing and try to determine whether it's a systemic issue. In the vast majority of cases that we've looked at in the past year, at least since I've been there, it's been administrative errors and oversights, people trying to cut corners. I haven't seen to date, and I want to caution the committee that it's early for me, any reason to suspect there's untoward activity or issues. It's administrative. I'll call them blunders.