Thank you for your question.
I would characterize the issues in two categories.
The first is a category of...I'll call them new entrants to government contracts. The callers and the complaints we get are primarily around a lack of understanding of how things work. Small and medium enterprises trying to get their foot in the door are having difficulty. At times the way it's expressed is that it's overwhelming. They just don't understand how to do business. There's an opportunity to help those folks.
For the people who are already doing work for government, the second category, the issues that we're hearing about there are primarily around the administration of the contract. Once the contract is let and agreements are in place and the work begins, there are often verbal agreements to change the process. This is not untypical. Imagine doing work in your own home and you ask a contractor to remove a wall and then you realize there are three vents behind it you hadn't anticipated. It's very similar in the government process. You start a job expecting something and something new comes up. Quite frankly, the rules require you to sit down and do a formal change and to have the work stop. We have very diligent public servants who want the work to continue. There's a deadline. So there's a verbal agreement. People say yes, go ahead, make that change, and we'll deal with the paperwork later. It's inevitable that when that paperwork comes in there's something that hadn't been expected. That's when the dispute begins. That's where we get the call.
The second part of that equation is late payments. As I mentioned earlier we do get calls from suppliers to government who feel that they're not getting paid on time. Those would be the categories.