Thank you for the question.
Yes, we do get complaints where there is a perception that the bid evaluation process was somehow skewed or inappropriate. But you have to understand that in a bidding process there are clear winners and clear losers, and the losers will always try to understand why they didn't win.
When we look at some of these complaints, I can't honestly say that the issues fall on one side or the other. In a lot of cases, the departments have done everything well and the evaluation criteria are clear. What they may have done better is communicate with the supplier. That is where a lot of our issues come up. The process is flawless, the documents are flawless, but for reasons unbeknownst to us there is a reluctance to debrief the bidder comprehensively, and that leads to a perception that things are not what they should be.
There are cases, and we've dealt with one recently, where we found the bid evaluation criteria to be subjective and we brought that to the attention of the department.
I believe in that case, Janet, we actually recommended compensation to the complainant because we felt he had been unfairly dealt with.