If I might add, that's a practice within the office. When we collect the data coming in from callers, from supplier complaints, we track to see if there's a trend. If there is a trend, as you say, that provides us with the grounds to launch a practice review, which is a more comprehensive review of the issue. There have been a couple of cases where that's happened.
On September 29th, 2011. See this statement in context.