I would just add one thing, and B.C. highlighted this during their presentation. One of the most important things is partnerships. I would say that a lot of our success is from having partnerships with our utilities, and for other jurisdictions that don't have crowns, working with their utilities, and with our colleagues across government. There is a lot of left hand, right hand, and there are some huge lessons learned from other line departments and crown departments. Consistency in policy, too, is huge and sets the benchmark for everybody.
On March 21st, 2013. See this statement in context.