In our research, we found three problems, that is the criteria problem, that of assessments and that of size. We are reviewing all steps of the system to see at what point we could change things to make life easier for small and medium businesses. The work that the Office of Small and Medium Enterprises does specifically targets those problems. We, for instance, put questions to purchasing agents, to see why during the assessment, they ask the supplier how many years of experience they have. We have to wonder about those questions in order to see why people act the way they do and whether that is necessary. We challenge our colleagues so as to help them incorporate these ideas into their work.
On October 4th, 2011. See this statement in context.