Thank you, Mr. Chair, and thanks to our witnesses. Thank you, Michelle, for the arm twisting to keep Mr. McBain around. Your wisdom and experience are greatly appreciated.
I have a couple of questions. In your preamble you talked about how Shared Services Canada is 18 months young. You've done a great job. One of the recommendations is to dedicate $20 million of your existing funding to improve the capacity of telepresence and other comparable technologies. Could you maybe explain that a little bit more?
I know my wise colleague across the way, Mr. McCallum, has alluded more than once to the fact that sometimes you have to invest some money up front in order to see those savings down the road. Could you elaborate a little bit not only on the dollar savings but some of the efficiencies of staff and productivity that go into play with this improved technology?