Thank you for the question.
Mr. Chairman, actions speak much louder than words. The best publicity we will ever generate for the effectiveness of the office is the case reports we table in Parliament. Two and a half years ago we had tabled no case reports in Parliament, ever. We have done five in the last 13 months and we have several in the pipeline as we speak. I think actions speak louder than words.
Second, in our daily dealings with the people who come to us, it's important that a professional approach be taken. We have recruited staff who are appropriate for taking that approach. Word of mouth will work.
A third step I've taken is to create an advisory committee, which meets periodically, to demystify. Within the confines of confidentiality there is very little I can say about a case closed, of course. The contents of a case are completely confidential. But three of the major unions within the public sector have joined the advisory committee as well. My hope is that they will better understand our mandate and will do some outreach also on behalf of the office. These are PSAC, PIPS, and APEX , which is not a union—it's the Association of Professional Executives of the Public Service of Canada—but it has been attending each meeting of the advisory committee.
It's to demystify, to have an ongoing communication, and hopefully to become known for what we can do—and also to explain what we cannot do, because there are limits to our mandate as well.