What we have at present, and what we've had, at least in rights disputes—grievance adjudications—since 1967 is a Cadillac dispute resolution process. That is free to the parties, and it involves, for the most part, full-blown hearings before adjudicators.
I think in order to address the backlog we have to be smarter and more efficient in terms of the services we provide. Not every case needs a Cadillac dispute resolution process. For one-day suspensions, for example, that took place a number of years ago and where the disciplinary notation for which is now off the employee's file...it's hard to justify putting the resources into a full-blown hearing on a one-day suspension, or for many minor grievances regarding the application of a collective agreement. I think this is why we're very interested in looking at expedited arbitration, grouping cases and so on, and looking, as Sylvie described with Corrections, for representative cases as opposed to having to go on every case.
I think the private sector, the federal private sector, is moving in that direction. I think the whole grievance and arbitration sector in all jurisdictions has moved to, where possible, expedited arbitration or other forms of addressing these questions. There's also an increased use of mediation to avoid the cost of full-blown hearings.
I think that's very much what we're looking to.