Thank you for the question.
I think this is a really important issue. There was a piece actually written by a Canadian researcher called Michael Gurstein. I'm not sure if you're aware of him. He's a community informatics expert who has researched in this area. He was particularly concerned about how this kind of shift to open data, perhaps in the prioritization of data over other aspects of the democratization process, could lead to an empowering of the empowered and a disempowering of those people who are already socially excluded.
Most people have very limited skills and ability when it comes to numeracy, never mind data analysis and using complex government public sector-produced data sets. When we're thinking about how all of this connects together, if open data is on the agenda, there will always be some sort of what's been termed infomediary. That's somebody standing there in between certain population groups and the data, to help them make sense of that data and to use it in ways that are beneficial and useful for them. They will incorporate dialogue and understanding and a more complex social understanding, rather than the more technical approach, to thinking about open data and democracy.
I don't have any simple answers in regard to social inclusion. It's a very complex thing. I think—