I would like to add that we had a reduction committee in 2005. That committee required a catalogue with the government's fees, which needed to be published on the website.
While working with the committee, we realized that it wanted to have access to information other than the fees. It wanted to have the description of services, contact information, and so on. Instead of providing a catalogue with fees, we created a directory with all the services, which we posted on the site.
Right now, 850 government services are published in the same format. As a result, public requests for information have dropped as the information is already on the site.
I know that we had a lot of requests at the very beginning. Then, over the years, the public has pretty much figured out how to use the site. As a result, we have had fewer and fewer questions. That was a real success.