I think his favourite line was, “Just the facts ma'am”, which gets me to a question after I've already used up most of my time.
Whether it's a member of the public or it's a member of the public service who has a complaint, I'm interested in the process. Presumably someone reviews it as to whether or not it's a frivolous claim or a legitimate claim. Once that's established, is there then a hearing? How does that hearing work? If the person that's complaining or the defendant, or opposing person, objects is there an appeal?