There are many ways to measure success, a large one being that we feel we have dealt with all matters in a fair and just way.
Perhaps this is an opportunity for me to underscore the fact that we do not represent one party or another in any investigation but we represent the public interest. So we remain neutral and objective.
From a purely operational perspective, we are very careful to ensure that our evidence gathering is complete and that it meets the legal standard to prove that wrongdoing has or has not taken place, or, in the case of a reprisal, that there are reasonable grounds to believe it has taken place.
We also have a process whereby we share preliminary investigation reports with affected parties to get a second round of information to clarify and confirm, and then to reassess all of the evidence that we have, recognizing, of course, that not only is it extraordinarily difficult in many cases for someone to come forward to our office in the first place—it takes a lot of courage to step forward—but also that the results of one of our investigations, the consequences, can be very serious.
For example, for the 10 case reports we've had today, five of the alleged wrongdoers resigned during the course of the investigation; two were terminated; and for one a judicial inquiry with respect to their ability to keep their job was triggered. The other two were more organizational in nature. So recognizing the impact of not only a finding but also even just our presence in an office.... If we don't find that wrongdoing has occurred, which the numbers indicate happens in the majority of cases, we still have to be extraordinarily sensitive to the impact of an office such as ours, an external agent of Parliament with an investigative mandate, being in an organization.