Reduction in personnel has been done completely through attrition. A number of people have retired over the years and we have not backfilled the positions.
On the standards side, we've also put in what I would call efficiencies, because we've improved our processes. We hope to continue to do that.
On the certification side, especially for environmental management systems, we have very few clients. We're basically down to only one or two clients, so we don't really see a future for that business line within government. There's very little interest, so we no longer have an internal person there. He left voluntarily and we simply didn't replace him.
On the quality management side, we use external auditors to supplement our own. We have two internal auditors who go out and do audits.