Being a one program process-oriented agency, obviously with regard to data it's maybe a lot simpler than what my colleagues have been saying. We are serving 14 jurisdictions and the aspect of client satisfaction is very important. We regularly survey our clients and have a satisfaction rate of over 90%.
We are very oriented toward analyzing conference costs in order to see where we could have savings that we can pass on to our clients. We are also in the process of digitizing a lot of the data we have, so that we're more able to extrapolate the information that is required.