There is some truth to that. I think there was mixed messaging on the structure of SSC when it was set up. Part of the messaging was that we need to standardize everything. If you are all my customers and you are all on different systems, and I need to standardize something, well, what's more important—for me to give you the service or standardize? There was a message there, initially, saying that we need to standardize. There has to be some clarity around why. Why does Shared Services exist? Is it to standardize? Is it to create good service value so that departments can deliver programs that they want to do?
It's clear now that there is a traffic jam there. There is a constraint there. I think there should be some clarity around why.