Oh, there's always the citizen. In the case of SSC, there's a department. When I did the network for Public Works, I talked to all the department network guys and asked how they liked their service. They said it was expensive. They'd like to get more bang for the same dollar. I asked if there was anything else. They said everything else was okay. So we went and did that, and then they all bought.
On October 17th, 2017. See this statement in context.