Thank you very much for the presentation. I was struck by its fairly optimistic tone about the work that Shared Services Canada is doing. You could look at other sources that would suggest it's been a huge boondoggle. I suspect the truth probably lies somewhere in between, but to shed some light on that truth, I was wondering if you could speak to the top three or four mistakes that you feel were made by the organization, perhaps by your predecessor.
On May 5th, 2016. See this statement in context.