Thank you, Mr. Chair. I'll share, because Mr. Whalen wants to ask a question. Could you let me know at one minute?
With regard to the performance management framework, at the very senior level, how do you assess whether or not your organization has done a good job with some of the clients you have? For example, applications are left with departments. They can only install an application if there is a need for infrastructure, if they have enough space, so how do you assess that with regard to communicating your performance with the client? You talked about service level. At the same time, do you communicate “Here's what to expect from us” at some point?