I would have allowed more time for planning at the outset, I would have looked at the procurement timelines, and I would have invested up front in terms of the people and the processes—the tools—to enable the client services that you're talking about, so that you continue to meet the standards your customers are looking for and maintain the confidence of your customers through the period of transformation so that you have buy-in, you have that confidence, and you're working together throughout the whole period.
On May 5th, 2016. See this statement in context.