I can't speak to how they would compare it to their previous in-house services. I'm not sure they actually measured that.
As part of the follow-up to the Auditor General's report, we were already launching the customer satisfaction survey. We did that towards the end of last year and early this year. The results showed, on a scale of five, 2.79, so not as high as I would like, but it definitely pointed to the areas where we can improve. Timeliness, in particular, is something that we are very weak on, but this is the start of growing the organization. It's being able to say, where do we need to target our efforts, and where are there areas that we need to double down on our efforts to move ahead with the customers?