Yes. You and I had that conversation as well.
To my mind, it's about very cleverly and calculatingly using resources to the best. Every resource we pull off the backlog is not addressing the backlog. This idea has been discussed during my tenure a couple of times, and we need to methodically deal with the backlog using the priorities and lenses we've created.
I completely agree that we need to have a stronger line of communication. As for what form that will be, I'm not prepared to say whether it will be an actual hotline or what kinds of resources we'll dedicate. I have to look at options. I can commit, as I did, that within a couple of weeks I will make sure there are clear communication lines, but I can't tell you what that will look like.