I have every confidence that we now have in place both the governance structure and the list of measures needed to be taken in order to stabilize the Phoenix pay system. I have every confidence in that. I think the people we have on this task know exactly what needs to be done and have a methodical, well-planned, action road map for doing it. I do have that confidence. I think time will tell if that confidence is well placed, but I'm very confident that we are headed in the right direction. We have to continuously improve this system. There's just no alternative.
On November 28th, 2017. See this statement in context.