What we know is that every month the number of transactions we are processing is improving. Last month, we had a service standard of 80,000. I'm going to get this backwards, but 79,000 new transactions came in, and we addressed 71,000 of those, plus an additional 21 manual collective agreement transactions, plus 29 that were automated. We handled 119,000 transactions that month on a service standard of 80,000. At some point, we're not going to have the collective agreements to process, or quite frankly, the next batch of collective agreements will be easier to process because they won't involve two, three, or four years of backlogs. We anticipate, at that point, a steady decline in the number of transactions in the backlog.
On November 28th, 2017. See this statement in context.