Minister, we know that the contract was designed as an essentially task-based contract. For future reference, is there anything different we could do in bidding on contracts with proponents such as IBM and others? What design differences could we have asked them to make, rather than just telling them to design a human resources and pay system? What other areas do you believe we should have focused on with regard to the Phoenix pay system?
We've heard previously that we opted for a trainee program rather than for making sure that employees got the proper training. Are there other areas where you think we missed steps, where we miscalculated the implementation of Phoenix?