As an update on the way we work with IBM, earlier this year we did update the contract on the technical side to move to a managed service approach, whereby we are giving them certain tasks with expected outcomes to deliver, as opposed to the piecemeal, modular approaches that had been done in the past. We are now looking at the functional side and replicating that, so that we can give more risk to IBM in helping to manage the pay system more efficiently.
On November 28th, 2017. See this statement in context.