Sure. Thank you for the question.
All of these improvements I'm going to talk about are attributable to the dedication and professionalism of our employees.
I'm very pleased to say that since December 2015, our customer satisfaction index has steadily increased over the last number of months from 2.79 to 3.43 in October. Along the way, we've had three five-out-of-fives from individual departments in terms of the level of the index. This is a really great summary measure, and I appreciate it.