Some of the processes that have been in place have been in place literally for decades. One of the things we found, for example, was that there are some relatively simple pay transactions that have to be approved and reapproved, say, three or four times before a cheque enters the pay record. What we should have done in updating the IT system was to update the business processes as well, so that they would be more efficient. I think that's what we're trying to do now. We're trying to address those things at the same time as we're addressing the backlog.
On February 15th, 2018. See this statement in context.