Francis Drouin at the Government Operations and Estimates Committee

On March 20th, 2018. See this statement in context.

March 20th, 2018 / 12:10 p.m.

Liberal

Francis Drouin Liberal Glengarry—Prescott—Russell, ON

Clearly, we understand the current situation of the Phoenix pay system, but are the lessons learned being applied to other projects? We need to focus on customer service, as Ms. Paquet said. In 2009, the system was designed to save money, but not really to provide customer service to our public servants.

Is that a lesson the department has learned?

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