Let me start by echoing my colleague MP Peterson's praise for the effort being put forward. Also, I'd like to acknowledge that the minister has acknowledged the challenges facing us.
There is much discussion concerning the new process around resolution of the issues and the old process. I'd like to start by asking either the minister or representatives of the department this, as people are watching right now on TV, and some of them are employees. They are saying that documents are being shown around and that they have sent the document to your MP's office. Can you in simple words explain what the old process was, what the new process is, and how the new process is going to help settle the issues we're having? Can you give us two or three key characteristics of the new process so that we can bring some reassurance not only to our staff, but also to the employees, for whom the new process is helping to resolve some of these issues?
I'll ask a couple of other questions, if time permits.