Pardon me, but the CRA has a track record of dropping calls. That's its way of saying it never actually picks up the phone 60% of the time. The Auditor General has confirmed that. Many members of Parliament have pointed that out. I've experienced that. My office has experienced that, including the case file manager who has been Phoenixed; she has experienced that herself.
Are you saying that if they have issues later on, they'll have to call and wait with the CRA on the phone?