The training around diversity and inclusion is training for hiring managers to find a way to put aside their biases. Part of that includes concrete things like ensuring that you have what we call an “inclusive selection” committee. By having visible minorities sit on the selection committee, for example, you'll actually work through the various selection criteria together, collectively. That's one example.
Another example is allowing for what we'll call cultural sensitivity. Some hiring managers may not be aware that looking someone in the eye may be considered offensive in some cultures. We try to get hiring managers to make abstraction of that and to focus on the answers that are provided by the candidate.
These are examples.