There are a number of problems on a daily basis. Thefts have been taking place before and after delivery. Sometimes vehicles are targeted and sometimes community mailboxes are. Unfortunately, crime is an issue Canada Post faces daily in its post office warehouses. We have a security group that works with local and national police forces to prevent theft, but thieves are not only targeting community mailboxes.
When it comes to keys, Canada Post has been using community mailboxes with great success for 30 years. There have always been problems with locks freezing. All our community mailboxes display the client service telephone number. When a problem occurs, we are happy to send someone to repair the lock as quickly as possible. When an ice storm occurs, for example, it can take a whole day and regions can be greatly affected, but, generally speaking, the system has proven its effectiveness over the past 30 years.