Thank you, Mr. Chair.
I want to thank the three witnesses for joining us today.
This is a very important issue for me. I was supposed to be attending an event in my riding this evening, but I decided not to go because I felt that the issue was too important.
Canada Post clearly provides an important service. I'm happy to see that you have a five-point action plan. When did you start working on that plan? I believe it was presented around 2013.