To be cheeky, the endgame is that everybody is paid accurately, and on time.
It's going to take time and money to get there, and in parallel to us moving full steam ahead on stabilizing this system, a separate team, informed by the lessons from the acquisition of this system, is working to determine what the next system will be. Going full steam ahead and stabilizing this means transitioning departments to the pod concept, having ongoing technological and process improvements and automating as many of these functions as we can, and having a full-court press awareness campaign across the government on inputting data accurately and on time.
I cannot stress this enough, and this is not about blame whatsoever, but the more transactions that get input on time, the fewer the problems they will have with Phoenix. Phoenix doesn't like retroactivity. As I said, we wish it did, but it doesn't. We find that over 90% of the transactions input on time have no trouble with Phoenix.