The process helped MPs a lot. Please excuse me, but I'm going to give the numbers in English.
In March, we received 590 cases from MPs; in April, we received 400 cases from MPs, which obviously was a decrease of about 190 cases. All emails received through these channels have been acknowledged within the 10 business days that we said we would acknowledge them.
Of the 400 cases, approximately 34% were processed with responses provided to the MPs' offices and an expected date for the resolution. Approximately 35% of the escalations were related to payments for retroactive salary adjustments or allowances, such as extra-duty pay. Approximately 25% of the escalations were related to terminations—