Minister, those are impressive numbers, and you're absolutely right that things can be processed on time if we make sure they're being put in correctly. However, there is still that 10% of cases in which, even if they are input correctly and on time, Phoenix still seems a little buggy.
Has any serious consideration been given to hiving off the departments that do those calculations on time and accurately? Was any consideration given to hiving them off the system so that those people can get paid correctly, and then trying to devote greater resources to those cases that are more problematic?