We've also made some improvements with regard to client service. We've expanded our client contact centre by hiring 200 public servants in Gatineau to be able to take calls and to receive forms from employees. We've ensured training on all of the available systems related to pay—Phoenix, Jira, and the case management tool. Now when employees call they're talking to an agent who has access to their file in the Phoenix system and can provide them with updates and details, which had not been the case prior to standing up this centre.
On May 10th, 2018. See this statement in context.