Yes.
We've come up with over a dozen
client satisfaction surveys for all of the services.
That includes Lisa and Kevin's group.
We have a meeting every couple of weeks where we go over the client satisfaction service surveys. Every year we update them. The idea is to be consolidating them in a more cohesive way so we can measure one service against another.
Treasury Board gave us
guidelines and directives to allow us to compare ourselves to other government departments as well. That is where we're going on that.