One example is simply rigorous project management methodology. For each investigation, we identify a team leader, an investigator in charge, who manages a team. However, those team members are involved in multiple investigations simultaneously, so there's the challenge of managing the workload of the team members and getting them to focus on the right priorities. As a result, we've changed our approach to get managers and the directors of investigations more engaged at different steps of the process, rather than just delegating to the team lead to resolve issues early and to resolve the priority conflicts.
On November 8th, 2018. See this statement in context.