Thank you.
Well, I am of the firm belief that Canada Post management is behaving differently than it has in the past. We gave a very forward-looking mandate to the new chair, in January of this year, which corresponded with our service-focused vision for Canada Post. We put at the very top of the list to improve relations between management and labour, which, as I indicated, were fractured.
I have met with unions, and I know personally that the leadership of CUPW, in particular, is grateful for some of the initiatives that management has taken, particularly with respect to bullying and harassment, which I referred to, and dealing with a very clunky past process on overtime, which the chair at the time had dealt with directly. I think it's unfortunate—