We are also continuing to maintain and increase our capacity in terms of human resources, both in Miramichi and in our regional offices. An important development over the course of the last year has been the establishment of our client contact centre in Gatineau, with 200 staff who have access to the Phoenix system and to the case management tool. They are now able to provide first-point-of-contact response and assistance to staff who are calling, for a certain number of transactions.
On December 6th, 2018. See this statement in context.